Terms & Conditions

1. About these terms

These terms and conditions form the agreement between you and JMAR James McKeown Accident Repair Ltd, 112 Carnlough Road, Broughshane, Ballymena, BT43 7HQ ("JMAR", "we", "us") for the JMAR Car Care Plan. By subscribing to the plan you accept these terms on behalf of yourself and, where the plan covers more than one driver, you confirm you have authority to do so.

2. Your membership

Your membership gives you a monthly allowance of washes and interior hoovers, according to the plan you choose: Solo (4 washes, 1 interior hoover, 2 vehicles), Duo (5 washes, 2 interior hoovers, 3 vehicles) and Family (8 washes, 4 interior hoovers, 4 or more vehicles).

Allowances refresh on your monthly billing date and do not roll over into the following month. On multi-car plans the allowance is shared between the vehicles on the plan and you choose which vehicle is looked after on each visit. Only the vehicles registered on your plan are covered.

3. Payments

The monthly price of your plan is taken automatically by the payment method you set up at checkout, on the same date each month. Prices are in pounds sterling and include VAT where applicable.

If a payment fails, we will contact you to arrange payment. We may suspend access to member bookings while a payment remains outstanding, and your membership may end if payment is not resolved within a reasonable period.

4. Booking your washes

Washes are booked online through your member area, up to 90 days in advance. Bookings are for a 30-minute arrival slot on the day you choose. Please drop your vehicle in during your slot so we can keep the bay free for other members.

If you need to change or miss a booked visit, you can rebook another day. A booked wash is not deducted from your allowance until the wash is completed.

5. Cancelling your membership

You can cancel your membership at any time, with no cancellation fee, from the Manage Plan page in your member area or by contacting us.

Your membership does not end on the day you cancel. Cancellation takes effect 30 days after the date you cancel. Until then your membership continues as normal: any payment due in that period remains payable, and you can keep booking and using your washes right up to the end of the 30 days.

At the end of the 30-day period your membership ends and no further payments will be taken. Unused washes or hoovers expire with the membership and are not refundable or transferable.

6. Changing plan

You can move up or down a plan at any time from your member area. Your new plan starts with a fresh monthly allowance, and your previous plan stops once payment for the new plan is taken. Vehicle and contact details carry over automatically.

7. Top-ups and extras

Extra washes and interior hoovers can be bought from your member area or on site at any visit. Top-ups apply to the calendar month in which they are bought, are non-refundable and expire when your membership ends.

8. Your vehicle and our service

The Car Care Plan is a maintenance wash and interior hoover service. It does not include repairs, paint correction, full valets or ceramic treatments, which are available to members at our standard rates.

Please tell us before your first wash if your vehicle has ceramic coating, so we can use a pH neutral shampoo on every wash to protect it. We reserve the right to decline to wash a vehicle that is unsafe to work on, or to adjust our method where a vehicle's condition requires it.

Please remove personal belongings before your visit. While we take the greatest care with every vehicle, membership does not cover damage to aftermarket fittings, loose items left in the vehicle, or pre-existing defects not recorded at check-in.

9. Our liability

We carry out every wash with reasonable skill and care. Our liability for any loss arising from our work is limited to the reasonable cost of rectifying the affected area of the vehicle. We are not liable for indirect or consequential loss, and nothing in these terms limits liability that cannot lawfully be limited.

10. Changes to these terms

We may update these terms from time to time, for example to reflect a change in our plans or pricing. If a change affects your membership materially we will tell you before it takes effect. Continuing your membership after a change means you accept the updated terms.

11. Governing law

These terms are governed by the laws of Northern Ireland. Queries about your membership can be made by ringing the shop on 02825684326, texting our WhatsApp on 07708 243364, or emailing bodyshop@jmar.co.uk.